FAQs

Deluxe Paint & Body Works

Have an auto paint and body-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • How long have you been in business and what is your experience?

    Deluxe Paint & Body Works has been serving the community since 2008. Over more than 18 years of operation, our team has developed extensive experience handling auto body repairs, paint work, and collision-related damage. As an auto body shop in Charlotte, NC, we combine years of hands-on experience with modern repair methods to help restore vehicles to a safe, road-ready condition.
  • Where are you located, and what areas do you serve?

    Deluxe Paint & Body Works is located in Charlotte, North Carolina, at 2544 Lucena Street, Charlotte, NC 28206. We serve the Charlotte metro area and surrounding communities, including Gastonia, Concord, and Monroe. As a collision repair center in Charlotte, NC, we welcome customers throughout the region and recommend contacting our team to confirm service availability for locations farther outside the Charlotte area.
  • Are you accredited by the Better Business Bureau (BBB)?

    Yes. Deluxe Paint & Body Works is an accredited business with the Better Business Bureau and holds an A+ rating. Our accreditation reflects our commitment to professional business practices and customer service. Customers looking for an auto body shop in Charlotte, NC can contact our team to learn more about our services and repair process.
  • How do you ensure repair quality and safety?

    Quality and safety are priorities throughout every repair. We begin with a thorough inspection of the damage, including the vehicle's structural integrity and potential hidden issues, before following manufacturer specifications for frames, panels, and safety systems. Our team also uses advanced color-matching technology and premium automotive paints for refinishing work. For vehicles equipped with advanced driver-assistance features, ADAS calibration in Charlotte, NC can help ensure applicable safety systems are properly aligned following repairs.
  • What types of vehicles do you service?

    We service all makes and models, from compact cars to full-size trucks and SUVs. Whether you drive a daily commuter, family vehicle, or larger commercial vehicle, our technicians can evaluate the damage and determine the appropriate repair process. As a collision repair center in Charlotte, NC, we can address a wide range of vehicle damage while helping restore your vehicle's appearance, functionality, and road readiness.
  • Are your technicians certified and highly trained?

    Yes. Our technicians are highly trained and certified professionals who stay current with developments in the automotive repair industry. We use modern equipment and professional repair techniques to address collision, body, paint, and related vehicle needs. For vehicles that require electronic safety-system adjustments after certain repairs, our team can coordinate ADAS calibration in Charlotte, NC as part of the repair process. When you choose Deluxe Paint & Body Works, you can expect our team to approach each repair with attention to detail and a focus on proper procedures.
  • Do you offer towing and roadside assistance?

    Yes. In addition to in-shop repairs, we provide towing services for customers whose vehicles are not able to be driven. We can arrange to have a vehicle transported to our facility, making it more convenient to coordinate repairs after an accident or breakdown. Our collision repair center in Charlotte, NC can then address the vehicle's damage once it arrives at our shop.